Delayed Flight at Fiumicino: What Happens to Your NCC Transfer (Flight Monitoring Included)

This is the most common concern among passengers who book a private transfer. And the answer is: you don't need to do anything.

Real-time flight monitoring is included in every My Rome Driver transfer. It is an integral part of the service — not an add-on, not something you need to request. It is standard.

The process is automatic:

1. Before landing: the system monitors flight status every few minutes — delay, early arrival, gate change, diversion to another airport
2. Schedule update: the driver receives the updated landing time and adjusts accordingly
3. Landing: the driver already knows when you landed and, statistically, when you will come through arrivals (including baggage reclaim and customs time, which varies by terminal — T1 approximately 20–35 min, T3 international up to 60–70 min)
4. Arrivals exit: the driver is already positioned at your terminal exit with a name board

To find out exactly where in Fiumicino you will find your driver at the exit, see the Fiumicino terminals guide: T1, T2, T3 and where your NCC driver waits.

For longer delays (1–3 hours), the driver does not remain physically in the arrivals area for the entire duration — that is not practical or necessary. What happens instead:

• The driver stays in the immediate vicinity of the airport (short-stay car park, adjacent service area)
• They receive an automatic notification when your flight has landed
• They reposition at the arrivals exit within 10–15 minutes of landing

When you come out of baggage reclaim after a delayed flight, the driver is already there. You do not need to wait for them.

This means:

• If the flight was due to land at 14:30 but lands at 16:15, the 60 minutes of free waiting start from 16:15
• You have until 17:15 to exit the airport without supplements
• For extra-Schengen international flights (T3), where customs can take 45–60 minutes, this window is generally sufficient

Beyond 60 minutes from actual landing: A supplement of €10 for every additional 30 minutes. Only applicable in genuinely exceptional cases (very long customs queues, lost luggage, etc.).

What to do:

1. Contact us immediately via WhatsApp (+39 351 875 2759) as soon as you learn of the cancellation
2. Let us know the new flight time (or the alternative arrangement offered by the airline)
3. We agree on the new transfer time together

Rescheduling policy:

• New flight on the same day: rescheduled at no charge
• New flight the following day: transfer moved at no cost within 24 hours of the original cancellation
• Transfer cancelled: full refund if cancellation occurs at least 4 hours before the original scheduled time

Not applying rigid policies to situations beyond the passenger's control is a deliberate choice: if the airline cancels the flight, it is not your fault.

Contact us via WhatsApp in the following situations:

| Situation | What to do | |---|---| | Short delay (< 60 min) | Nothing — automatic system | | Long delay (> 2 hours) | Optional WhatsApp message for confirmation | | Cancelled flight | Immediate contact required | | Last-minute terminal change | WhatsApp message to alert the driver | | Lost luggage (delayed exit) | WhatsApp message "waiting for luggage" | | Different flight from the one provided | Immediate contact to update the number |

The driver's WhatsApp number is provided on the morning of the transfer or the evening before. Before that, for any communication use the general number: +39 351 875 2759.

To book your transfer from Fiumicino Airport with flight monitoring included, visit the Fiumicino Airport Transfer page.